Spam & Unknown Callers can now be blocked on any smartphone: here are 4 ways how
Is your business being affected by this call-blocking trend?
It’s no secret that spam and robocalls are on the rise. Earlier this year, the FCC claimed that around 50% of inbound calls to cell phone will be spam calls in 2019.
While many smartphone owners have coped with the increase by simply ignoring unknown phone numbers, some smartphone makers and cell providers are going a step further. Companies like Apple, Verizon, T-Mobile, and more are beginning to send unknown callers directly to voicemail on their customer’s cell phones. While this does effectively block inbound spam calls, it can also block any other caller that is not saved into a phone’s contacts. What does that mean? If your number isn’t saved in your client’s cell, your call may be going straight to voicemail – alongside countless spam and robocallers.
Here are the top four things companies and tech developers are doing to protect smartphone users from spam and robocalls – or any unknown callers.
iOS 13, the next iPhone operating system due to launch in September 2019, rolls out the ability to send any and all unknown callers straight to voicemail. With this feature turned on, any phone number not saved in contacts will instantly go to voicemail; iPhone owners will not see the phone ring for these numbers or have the option to pick up the phone. Learn more here.
Verizon is now automatically enrolling some Android customers for free spam-blocking features. The spam-blocking features send known spam callers straight to voicemail, while some unknown callers are labeled as “potential spam” while the phone is ringing. Currently, Verizon is enrolling pre-paying Android customers, but any Verizon custom can enroll themselves in the feature by downloading the Verizon Call Filter app. Learn more here.
AT&T and T-Mobile announced a joint-initiative to fight robocalls for all clients. As part of the partnership, both companies are blocking known spoof callers, or spam callers that use a fake phone number. Learn more here.
Any smartphone user can download one of a slew of options to hide unknown inbound callers. Some apps identify where spam calls are coming from and instantly block, while others send all unknown callers to voicemail. There are a mix of free and paid options for any smartphone user. Learn more here.
So, what’s next? As spam-blocking technologies become more widespread, businesses will need to reevaluate how they handle outbound calls. High-contact industries that rely on outbound phone calls to serve their customers must ensure their phone calls aren’t treated and ignored like robocalls.
One key to call success: guarantee that your phone number is saved in your clients’ contacts app. Any smartphone’s contacts app is a one-way ticket to branded inbound calls and increased pick-up rates. When your company’s phone number is saved as a contact in your customer’s phone, your inbound call is automatically labeled with your company name. Your company’s call will no longer appear as an unrecognizable 10-digit phone number. The biggest bonus here: your call will never fall victim to new measures preventing spam calls. Learn more about getting into your customers’ contacts app here.